PRODUCTION AND OPERATIONS
The team plays an integral part in managing a global community of tutors by building meaningful relationships through transparency, commitment, care, and passion to deliver effective tutoring. The department ensures compliance through the creation and implementation of comprehensive policies and procedures, and the department manages the capacity for all tutor centres to meet demand from schools while driving performance and engagement with the ultimate aim of school retention and pupil satisfaction.
03
Divisions
40+
Members
Adaptability
Speciality of Production and Operations
Manager Operations - Relationship Management
Hisham Rafi
Head of Operations
Minoli Jayasundara
Manager Operations - Compliance Management
Anjalie Rajapaksa
Divisions and Key roles
Relationship Management
Cultivates excellent, positive, and effective partnerships with the Global Community of tutors to build value and drive tutor performance and engagement. Also, collaborate with all stakeholders to achieve TSG’s objectives, whilst driving higher School retention and pupil satisfaction.
Hisham Rafi
Manager Operations - Relationship Management
My role at TSG is overseeing and managing the Tutor Community while collaborating with all stakeholders in the Operations Department to drive higher School retention and pupil satisfaction. I strive to cultivate excellence, and positive and effective partnerships with the tutor community to build value and drive Tutor Performance and Engagement!
Employee Success Stories
We aren't afraid to ask questions and seek help when needed. This helps us push the bar higher and higher towards greater heights.
Success is always a journey and not a destination. A perfect example of this statement would be my career at TSG so far. I was able to groom myself with the right guidance and knowledge provided by TSG which has helped me to portray my-self as an astute individual in the mirror of society.
Razeen Lafeer
Assistant Manager - Operations
The experience that I have gained throughout my stay at TSG is immense and a key turning point in my career. Giving me the opportunity to create my own path.
Ahamed Inzimam
Manager Operations - Capacity Management
Success is always a journey and not a destination. A perfect example of this statement would be my career at TSG so far. I was able to groom myself with the right guidance and knowledge provided by TSG which has helped me to portray my-self as an astute individual in the mirror of society.
Razeen Lafeer
Assistant Manager - Operations
The experience that I have gained throughout my stay at TSG is immense and a key turning point in my career. Giving me the opportunity to create my own path.
Ahamed Inzimam
Manager Operations - Capacity Management
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