Frequently Asked Questions
Want to know more about what we do? Take a look at some of the most frequent questions we receive at TSG
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All things related to payment and earnings.
How long is a session?
One session is 45 minutes to 1 hour long; this includes preparation time and closing tasks.
How is the monthly payment structured?
o If you are a Sri Lankan: Monthly payments will be made on or before the 05th of every month for the time period of 1st to 30th/31st of the previous month.
o If you are an Indian: Monthly payments will be made on or before the 12th of every month for the period of the 1st to the 30th/31st of the previous month.
How does my payment work?
Payment per session is a fixed hourly rate. You will be paid for the number of sessions you conduct.
What is the minimum qualification to apply?
- Age between 18 - 55.
- NIC/Aadhaar Card/Passport/Driving License in English.
- A bank account under your name in your country/in a position to open one.
- An undergraduate/graduate in a STEM (Science, Technology, Engineering, Maths) related qualification for higher studies or have Maths/Statistics as a module in your higher qualification.
Are there work opportunities during the weekend?
We currently work during the weekdays, however, we are looking to expand, which will eventually have exposure to working during the weekend as well.
What are the working hours?
Working hours are between 12:00 PM IST to 9:00 PM IST / 1:00 PM IST to 10:00 PM IST (Daylight-Saving). You will have the flexibility to pick the hours you would want to work.
Am I required to travel to the office?
No, as it is a 100% remote working opportunity.
How often am I paid?
You will be paid monthly.
What are the other benefits of this role?
- Access to our very own learning platform and world-class training programmes.
- The benefits are also aligned on the number of sessions you do. Therefore, the more sessions you deliver, the more you will benefit.
- Grow within our team and reach heights as a professional.
- Learn and grow as part of a diverse team from multiple cultures and backgrounds around the world.
- A unique opportunity to discover, grow and develop your skills via different clubs and societies within the company.
Will it be possible to conduct sessions via smartphones?
All sessions should be conducted via a laptop/desktop with a strong internet connection.
Note: smartphones and tablets are strictly not allowed to conduct sessions.
How many students will be in a session?
You will teach 1 student per session. This is to provide a better environment for interaction, to adapt according to the need of the pupil, to customise the lesson as per the level of the student and for deeper/varied learning opportunities.
Is there any additional cost involved when signing up to be a tutor?
No, there will not be any registration or sign-up fee.
What devices are required to deliver sessions?
Upon successfully passing the training programme, you are encouraged to invest in the following technical resources, if you don't have:
2. Noise cancellation headset (with USB port and Mute button)
3. Stable internet connection
How much data is generally consumed when delivering sessions?
Approximately 100 - 150 MB per session.
Will it be possible to conduct sessions via Bluetooth?
Sessions should be conducted via a USB headset with a noise-cancellation feature and a mute button.
Are the syllabus and the teaching materials provided?
The UK National Curriculum Syllabus will be followed and you will be provided with the necessary teaching materials and techniques both before and during a lesson.
What is the platform that is used for teaching?
We have our own inbuilt, user-friendly, and interactive platform to engage with our students. This is an audio session.
Do I need to have my own laptop/desktop to register?
At the moment it is not necessary to have your own laptop/desktop. However, in the event, you are selected to deliver sessions, you will have to invest in the necessary technical resources.
How do I prepare for the Teaching Interview?
You will be provided with the relevant preparation materials with the Teaching Interview confirmation email.
What will happen during the Teaching Interview?
During the interview, you will teach a lesson to an internal quality controller who will pretend to be your student, this is to give you exposure to a real teaching environment.
What is the standard of the initial Maths test?
The standard is higher than the primary syllabus in the UK, which tests the basic concepts of Maths.
I have registered and created an account, but have not yet been contacted. When can I expect a response?
There is a possibility that you would have received an email in your spam/promotion folder. If you need further support, do reach us on WhatsApp at +94707677677.
Is this a full-time or a part-time job?
This is a flexible job opportunity, where you can decide your working schedule.
I went through your training, and it requires more commitment, isn't this expectation more for a part-time tutor?
The delivery of Maths sessions to the schools of the UK is of very high standards. We ensure all our tutors are geared to take up tutoring with confidence by providing training, guidance and continued feedback, etc., and therefore it is important that our tutor team is passionate about teaching and is willing to consider joining our team.
What is the structure of training?
You will be assigned to complete online courses, teaching demonstrations, and interactive live webinars for 2 weeks, of which you will have to commit to a few hours each day.
Batch training consists of:
1) Webinar - To give you an in-depth understanding of the courses assigned.
2) Demo - To familiarise yourself with the classroom, tools, and teaching techniques.
3) Self-Learning - Dedicate your time to go through important learning resources that will be shared.
Expectations during the training:
1) Your 100% attendance is mandatory.
2) Achieve the desired deadlines throughout the training program.
3) Aim to successfully pass the final assessments at the end of the program.
What are the topics covered during the training programme?
We have a variety of areas that are covered during the initial tutor training programme:
- Student-Centred Teaching
- Assessment for Learning
- Safeguarding & use of personal data
- Special Educational Needs
- Teaching in line with the UK curriculum and many more
What is tested during the Phone Interview Stage?
You will be tested in the following areas:
- Grammar, accent and pronunciation in English
- Sentence formation in English
- Teaching skills and Subject Knowledge in Maths
What is the information required to be submitted during the Audit?
You will be provided with a form to submit the following documents;
- Personal, professional and educational details
- Proof to ensure that you are free from any criminal records
o If you are a Sri Lankan: Grama Sevaka Certificate and Police Clearance Certificate
o If you are an Indian: a receipt confirming the initiation of the Police Clearance process and the Police Clearance Report is expected to be submitted as soft copies
I am not able to sign in to my TSG account. What should I do?
There is a possibility that you may have mistakenly added a space/s at the beginning or end of your email address/password. If you are still facing difficulty, send us a screenshot of your issue on WhatsApp at +94707677677 along with your email ID that was used to register with us.
As an Online Maths Tutor, what are the additional resources I will have access to?
You will receive access to all our internal systems, portal, and resources, so you are fully equipped to start delivering sessions.
How can I apply for the Secondary OMT vacancy?
We currently do not hire secondary tutors directly. We provide this opportunity to our existing tutor community, for those who have experience in delivering primary sessions.
Do you have vacancies for other subjects apart from Maths?
Currently, we only provide tutoring in Maths. We are looking at expanding to other grades and subjects, and our latest updates on those will be posted on our social media platforms. Stay connected!
How long does it take to audit my profile?
You will get an update regarding your profile within 1 to 2 weeks of submitting your documents.
Can I request changes in my availability slots during the year?
You may increase your availability after a discussion with your Relationship Manager.
Are we getting paid for the 2 weeks of online training programme?
Yes, a training allowance would be paid after you complete and pass the training.
Is there any guidance provided once session delivery commences?
Yes, in addition to the initial tutor training, you will continue to have on-the-job training for 12 weeks.
How am I eligible for the training allowance?
You are eligible for the training allowance if you meet the below requirements:
- Submitting the application form, which consists of:
o Personal, professional & educational details
o If you are a Sri Lankan: Grama Sevaka Certificate and Police Clearance Certificate
o If you are an Indian: receipt confirming the initiation of the Police Clearance process and the Police Clearance Report (soft copies)
- Completing all training modules
- Completing the Final Assessments
- Successfully passing the training
Can I submit my family's bank account details?
You will need to have a personal bank account or joint account under your name to deposit your monthly fees.
Can I take a day off at any given point?
Yes, you can with the relevant notice period (you will be notified of your leave guidelines once you start delivering sessions).
I'm in the training stage and will not be able to commit for one or two days. What is the procedure to be followed?
You are advised to reach out to your training supervisor & you will be sent a "request and queries" form to submit your details. Subsequent recordings will be uploaded on the Talent LMS platform and demos will be rescheduled.
Note: If you take leaves, more than the quota allocated, the training supervisor will drop you out of the training program.
What are the maximum hours, I can choose to work?
We encourage you to provide the maximum availability based on your convenience.
- If Sri Lankan: Minimum of 5 sessions to a maximum of 35 sessions
-If Indian: Minimum of 10 sessions to a maximum of 35 sessions
How do I exit my contract?
You will need to provide 6 weeks of notice periods, which needs to be in line with the term end.
What are the recruitment steps to become an Online Maths Tutor?
To learn more about our recruitment journey, visit our tutoring section on the website.
What are the main requirements that I should be prepared with in order to give my 100% participation in the 2 weeks training program?
Please make sure to have a:
- Fully functioning laptop / desktop
- Good network connection
- Noise-canceling headset
- Work environment with no background noise
What are the restricted countries when delivering sessions?
Due to data protection and network regulations, we are currently not allowing tutors to deliver sessions from the countries listed below :
China, Crimea, Iran, North Korea, Sudan, Syria, Russia, Hong Kong.
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